TICKETS & RESERVATIONS

Can I buy tickets at the Zoo?

Yes! You may purchase tickets onsite at our ticket booths or online by clicking here. During high volume times, like Spring Break or during special events, advanced purchases and member reservations may be required.

Why do I have to buy my tickets in advance during Spring Break? 

During high volume times, like Spring Break or during special events, advanced purchases and member reservations may be required. This helps us prepare with appropriate staffing maintain a manageable parking capacity to ensure the best possible guest experience for you.

How long can I visit the Zoo?

On average, guests spend around two hours inside the park. After you enter the Zoo you may stay as long as you like until we close. The Zoo closes each day at 4:00 pm. (last paid admission at 3 pm, last member admission at 3:30 pm).

Can I buy a ticket over the phone?

Yes to purchase tickets, please call us at (757) 441-2374, ext. 0.

Are discounts or coupons available for admissions? 

Military, First Responders, Teachers, Norfolk Residents & City of Norfolk Employees and their dependents can receive $2 off each General Admission Ticket purchased with a valid ID.

The Norfolk PowerUp! Program discounts tickets to $6 for those on Medicaid, with a valid Medicaid or insurance card. A valid card will be required for each person, including children, to purchase these tickets.

How does the free ADA-Recognized Disability admission work?

Any individual with a disability receives free admission to the Virginia Zoo. There is no specific process, it is just a verbal exchange between the visitor and the ticket booth attendee. No proof is necessary, just notify the attendant at the ticket booth and the individual plus one companion will get in free.

Do you offer discounts for homeschoolers?

We do not offer homeschool discounts for general admission everyday, however we do host several Homeschool Days throughout the year where homeschoolers receive discounted admission and can take part in a variety of education activities on Zoo grounds. Check out our event calendar for updates on the next Homeschool Day!

How do I book a group trip?

The Virginia Zoo offers a variety of options for school and group trips. For more information on how to book, please visit our School & Group Page. If you have additional questions, feel free to contact our Program Reservation Specialist at [email protected] or call 757-441-2374 ext. 229.

I can no longer attend during the day I reserved. Can I get a refund?

To make changes to your reservation, please call us at (757) 441-2374, ext. 0.

How can I upgrade my admission ticket to membership if I decide to join during my visit?

To upgrade your admission ticket to a membership, please stop by the membership office or any ticket booth during your visit or give us a call at (757) 441-2374, ext. 0.

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