TICKETS & RESERVATIONS

Can I buy tickets at the Zoo?

Yes! You may purchase tickets onsite at our ticket booths or online by clicking here. During high volume times, like Spring Break or during special events, advanced purchases and member reservations may be required. Spring Break 2024 will require advanced purchases from March 30 – April 7. Tickets will be available in January 2024 for those dates.

Why do I have to buy my tickets in advance during Spring Break? 

During high volume times, like Spring Break or during special events, advanced purchases and member reservations may be required. This helps us prepare with appropriate staffing maintain a manageable parking capacity to ensure the best possible guest experience for you. Spring Break 2024 will require advanced purchases from March 30 – April 7. Tickets will be available in January 2024 for those dates.

How long can I visit the Zoo?

On average, guests spend around two hours inside the park. After you enter the Zoo you may stay as long as you like until we close. The Zoo closes each day at 4:00 pm. (last paid admission at 3 pm, last member admission at 3:30 pm).

Can I buy a ticket over the phone?

Yes to purchase tickets, please call us at (757) 441-2374, ext. 0.

Are discounts or coupons available for admissions? 

Military, First Responders, Teachers, Norfolk Residents & City of Norfolk Employees and their dependents can receive $2 off each General Admission Ticket purchased with a valid ID.

The Norfolk PowerUp! Program discounts tickets to $6 for those on Medicaid, with a valid Medicaid or insurance card. A valid card will be required for each person to purchase these tickets.

I can no longer attend during the day I reserved. Can I get a refund?

To make changes to your reservation, please call us at (757) 441-2374, ext. 0.

How can I upgrade my admission ticket to membership if I decide to join during my visit?

To upgrade your admission ticket to a membership, please stop by the membership office or any ticket booth during your visit or give us a call at (757) 441-2374, ext. 0.

»