TICKETS & RESERVATIONS

Can I buy tickets at the Zoo?

Yes! You may purchase tickets onsite at our ticket booths or online by clicking here. During high volume times, like Spring Break or during special events, advanced purchases and member reservations may be required. Spring Break 2023 will require advanced purchases from April 1 – April 16. To visit during these dates, click here.

Why do I have to buy my tickets in advance during Spring Break? 

During high volume times, like Spring Break or during special events, advanced purchases and member reservations may be required. This helps us prepare with appropriate staffing maintain a manageable parking capacity to ensure the best possible guest experience for you. Spring Break 2023 will require advanced purchases from April 1 – April 16. To visit during these dates, click here.

How long can I visit the Zoo?

On average, guests spend around two hours inside the park. After you enter the Zoo you may stay as long as you like until we close. The Zoo closes each day at 4:00 pm. (last paid admission at 3 pm, last member admission at 3:30 pm).

Can I buy a ticket over the phone?

Yes to purchase tickets, please call us at (757) 441-2374, ext. 0.

Are discounts or coupons available for admissions? 

During construction, all ticket levels are discounted to $11 (including the Conservation and Technology Fee). Only other discount available is the Norfolk PowerUp! Program. Please check our Hours and Prices page for discount availability.

I can no longer attend during the day I reserved. Can I get a refund?

To make changes to your reservation, please call us at (757) 441-2374, ext. 0.

How can I upgrade my admission ticket to membership if I decide to join during my visit?

To upgrade your admission ticket to a membership, please stop by the membership office or any ticket booth during your visit or give us a call at (757) 441-2374, ext. 0.

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