Do members have to get a reservation?  

Member reservations are not required for most days. During high volume times, like Spring Break or during special events, advanced purchases and member reservations may be required. Spring Break 2024 will require advanced purchases from March 30 – April 7. Tickets will be available in January 2024 for those dates.

Will my expired membership card work? 

Yes, the barcode will still work and show your current membership in the system. 

I lost my membership card. What do I do?

If you have a photo ID, the Membership Office can look you up in our database and resend a digital card to your email on file.

Are discounts available for memberships? 

Yes, you must present a valid ID at time of purchase to receive the discount. Currently, membership discounts are only valid in person where ID can be verified.

How much does a membership cost?

Please see the Zoo Membership page for current membership pricing.

Can someone other than a primary or secondary card holder pay for my household membership at the Zoo? (i.e. babysitter or teenager)

Yes, but only if they pay with cash or a check. All credit card payments require a matching ID, so the cardholder will need to be present.

Where is my membership card?

Starting February 6, 2023, your membership card will arrive in your confirmation email at the time of purchase.

Can I share a Virginia Zoo Membership with a friend or family member?

Primary and secondary adult cardholders must live in the same household and may be asked to show proof of residency. Cardholder names cannot be changed during the membership year.

Is my membership from another zoo or aquarium valid here?

We share reciprocal memberships with more than 150 zoos and aquariums nationwide. The ticket booths have a complete list of reciprocal memberships and applicable discounts. Advance reservations are available here.  Please also bring your participating AZA organization member card and matching photo ID with you upon arrival. If proof of active membership is not provided, you will be charged the cost to upgrade to a Full Price General Admission ticket.

I am having trouble logging in or I can’t find the member-priced tickets? 

Members will need to be logged in first to view member pricing (including free tickets). All you need is your Member Number and the Primary Member’s Last Name. If you are unsure of what’s on file, please call or email us at [email protected] to verify your information.

Are member swaps still happening? 

We are currently working with our swap partners to assess potential dates. Please check the Zoo’s website as swaps will be posted to the events calendar and Member perks page.