ABOUT MEMBERSHIPS & ZOO MEMBERS

Do members have to get a reservation?  

Member reservations are not required for most days. During high volume times, like Spring Break or during special events, advanced purchases and member reservations may be required.

Will my expired membership card work? 

Yes, the barcode will still work and show your current membership in the system. 

I lost my membership card. What do I do?

If you have a photo ID, the Membership Office can look you up in our database and resend a digital card to your email on file.

Are discounts available for memberships? 

Yes, we offer discounts for Military, First Responders, Seniors (62+), Teachers, and City of Norfolk Employees. You must present a valid ID at time of purchase to receive the discount. Currently, membership discounts are only valid in person where ID can be verified.

How much does a membership cost?

Please see the Zoo Membership page for current membership pricing.

Where is my membership card?

Starting February 6, 2023, your membership card will arrive in your confirmation email at the time of purchase.

Can I share a Virginia Zoo Membership with a friend or family member?

Primary and secondary adult cardholders must live in the same household and may be asked to show proof of residency. Cardholder names cannot be changed during the membership year.

Can I list my family’s nanny or grandparent on the membership?

With the Household Plus and Household Deluxe membership you will receive guest spots where you can list a nanny or grandparent. These individuals will not be able to bring the member children into the Zoo without being named on the membership.

Is my membership from another zoo or aquarium valid here?

We share reciprocal memberships with more than 150 zoos and aquariums nationwide. The ticket booths have a complete list of reciprocal memberships and applicable discounts. Please also bring your participating AZA organization member card and matching photo ID with you upon arrival. If proof of active membership is not provided, you will be charged the cost to upgrade to a Full Price General Admission ticket.

I am having trouble logging in or I can’t find the member-priced tickets? 

Members will need to be logged in first to view member pricing (including free tickets). All you need is your Member Number and the Primary Member’s Last Name. If you are unsure of what’s on file, please call or email us at [email protected] to verify your information.

Are member swaps still happening? 

Our monthly perks are listed several months in advance to give our members a heads-up on what to look forward to. As our swaps must be coordinated with other institutions, complete details are not finalized until closer to the start of that swap month. Once these details are confirmed, an email is sent out to share everything about the swap with our members. Please check the Zoo’s website as swaps will be posted to the events calendar and Member perks page.

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