ABOUT MEMBERSHIPS & ZOO MEMBERS
Do members have to get a reservation?
Online reservations are required for ALL guests, including members, during this time to control capacity and minimize lines.
To reserve your tickets, click here. Choose a member date and entry window, login, enter the adults and children in your group and you will automatically get the number of free tickets covered by your membership. Upon arrival at the Zoo, you will need your photo ID and emailed reservation confirmation or membership card.
Will my expired membership card work?
Yes, the barcode will still work and show your current membership in the system.
I lost my membership card. What do I do?
If you have a photo ID, the Membership Office can look you up in our database and provide you with a temporary pass for the day. If your cards are permanently lost and need to be replaced, there is a $5 fee.
Are discounts available for memberships?
For all of our membership discounts, you can send a copy of your ID as verification to email@example.com and your phone number. When staff are in the office they will give you a call to process your membership payment over the phone. Alternatively, you may purchase general admission tickets and upgrade to a membership during your visit to receive the discount.
How much does a membership cost?
Please see the Zoo Membership page for current membership pricing.
Can someone other than a primary or secondary card holder pay for my household membership at the Zoo? (i.e. babysitter or teenager)
Yes, but only if they pay with cash or a check. All credit card payments require a matching ID, so the cardholder will need to be present.
Where is my membership card?
The Virginia Zoo does not mail membership cards. The Virginia Zoo emailed a temporary membership card that can be used to access your member benefits.
Can I share a Virginia Zoo Membership with a friend or family member?
Primary and secondary adult cardholders must live in the same household and may be asked to show proof of residency. Cardholder names cannot be changed during the membership year.
Is my membership from another zoo or aquarium valid here?
We share reciprocal memberships with more than 150 zoos and aquariums nationwide. The ticket booths have a complete list of reciprocal memberships and applicable discounts. Advance reservations are available here. Please also bring your participating AZA organization member card and matching photo ID with you upon arrival. If proof of active membership is not provided, you will be charged the cost to upgrade to a Full Price General Admission ticket.
Your system won’t recognize me as a member. How do I reserve my FREE ticket?
Please email us at firstname.lastname@example.org with your member number and correct email address so we can see what’s wrong with your account and correct any information.
Are member swaps still happening?
We are currently working with our swap partners to assess alternative dates as reopenings are planned. Please check the Zoo’s website as swaps will be posted to the events calendar and Member perks page.