DURING YOUR VISIT
Do I have to wear a mask? Will I be policed for improper social distancing?
For the safety of you, all our guests, our staff, and our animals, we ask that guests, ages 5 and up, wear masks upon entering the Zoo, when indoors and when within six feet of Zoo staff or other guests. Children under 5 and those with medical conditions are exempt from wearing a mask. Zoo staff have marked off proper social distancing throughout the Zoo and staff and volunteers are trained in customer service and safety procedures.
What is closed?
Some exhibits and amenities are currently closed. The Australia Walkabout is closed as it is now a transitional space for the arriving and departing animals. Visit virginiazoo.org/reopen for the current status of exhibits and amenities.
Will the restrooms be open?
Restrooms will be open and doors will be propped open to limit contact surfaces. The Zoo’s contracted custodial team will ensure all restrooms are cleaned frequently throughout the day.
Can I come in, leave and re-enter?
If you leave the Zoo, you may re-enter on the same day by showing your admission receipt at the ticket booth.
What is your cleaning regime for the public areas?
An increased cleaning protocol has been put in place. Virginia Zoo staff, volunteers and custodial team will patrol the Zoo grounds and wipe down all contact areas (e.g., handrails, benches, handles, etc.) each time they pass. Some high-touch areas have been roped off or closed and others are noted with signage.
Can I rent a stroller or wheelchair?
Strollers and wheelchairs can be rented for the day on a first-come, first-serve basis. They can be found outside the Zoo’s Gift Shop at the Stroller Shack.
- Single Stroller: Member, $6 // Non-member, $8
- Double Stroller: Member, $8 // Non-member, $10
- Motorized wheelchairs: Member, $32 // Non-members, $36
- Regular wheelchairs: $12
All costs are for the entire day.
What forms of payment can you accept?
VISA, MasterCard, Discover and cash are accepted throughout the Zoo. American Express and personal checks can only be processed at the Membership Office, Gift Shop, Restaurant and Train.
Can I bring my lunch in with me?
We do not allow outside food and beverages in the Zoo. We do offer a number of dining options including the African Village Cafe, Beastro, Dippin’ Dots and the Snack Shack. Lafayette Park adjacent to the Zoo if you would like to take a picnic there. If you leave the Zoo, you may re-enter on the same day by showing your admission receipt at the ticket booth.
Can I bring my service animal with me?
Yes, service animals as defined by the Americans with Disabilities Act (ADA) are allowed inside the Zoo. Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. Emotional Support animals are not considered service animals under the ADA. Service animals are not permitted inside animal exhibits including the goat yard or during behind-the-scenes tours.
Can I bring my pet in with me?
Many of our animals are rare and endangered species that have to be quarantined from native species and pets for their protection, so we cannot allow pets to accompany guests into the Zoo. We don’t have kennels or other facilities to house your pet during your visit, and leaving animals in an unattended car in the parking lot is not permitted. We recommend leaving your pet at home or with a pet-sitting facility.
Can my child explore the Zoo by her/himself?
Children under 16 must be accompanied by an adult.
Are there designated smoking areas in the Zoo?
The Zoo is a smoke-free facility; no smoking is allowed inside the Zoo. This also includes e-cigarettes and vaping.
How does the free ADA-Recognized Disability admission work?
Any individual with a disability receives free admission to the Virginia Zoo. There is no specific process, it is just a verbal exchange between the visitor and the ticket booth attendee. No proof is necessary, just notify the attendant at the ticket booth and the individual plus one companion will get in free.
Can I volunteer with the Virginia Zoo?
The Virginia Zoo accepts volunteers for a variety of opportunities throughout the year. For more information please check out our Volunteer options.
How can I get a donation from the Zoo for a charity event?
All of our charitable donation requests go through the online form at the link here. It is our policy to donate up to one Two-Ticket Fan Pack, that can be used for either adult or child admission, per year per eligible organization. Please fill out the form and someone will be in contact with you.
What do I do if I have lost something at the Zoo?
The Virginia Zoo receives many lost items every week. If you lost an item at the Zoo and are still at the Zoo, please call 757.441.2374 to report the item. Otherwise, email Lost and Found at email@example.com to report the item. We will contact you if the item is found. After two weeks, unclaimed items are donated. When reporting a lost item, please include: A description of the item, the date you lost it, your name, and your telephone number.