COVID-19 (Coronavirus) FAQs

Zoo OPERATION STATUS

Updated May 7

The Virginia Zoo is closed until further notice. The Virginia Zoo’s Management Team has been meeting regularly and are in close communication with the local city government, while following updates from the Centers for Disease Control and Prevention (CDC) and other entities.

Any programs, tours or events scheduled through April have been canceled. Breakfast with the Animals, originally scheduled for April 4, has been rescheduled for June 27. Every effort will be made to reschedule or offer flexible cancellation options.

If you have a confirmed program, tour or event scheduled through June 10, 2020, the Governor’s temporary stay at home order may impact you. Please be advised, the Virginia Zoo is following recommendations from the City of Norfolk and the CDC and will re-open and resume programming when it is deemed safe to do so. We are hopeful the stay-at-home order is lifted before June 10, which is why we are not canceling additional dates at this time. Questions regarding your options can be sent to your Zoo representative. If your date is impacted by the closure, we will contact you for next steps.

In lieu of requesting a refund, the public can also show its support by converting fees paid for purchased group tours, experiences, programs and events to a donation. Already-purchased tickets are valid for a year from the purchase date.

Email info@virginiazoo.org for more information.

Cleaning and Prevention

The Virginia Zoo ensured these precautions on-grounds:

  • Beyond our already-rigorous cleaning practices, the Zoo increased the frequency of cleaning its high-touch areas like doors, handles and railings, throughout the institution.
  • Porous, soft/plush educational materials have been removed from programs and non-porous items are wiped down between uses.
  • Some playground areas may be tarped.
  • We encourage everyone – staff and visitors – to wash their hands with soap and water for at least 20 seconds.
Animal Care
  • Animals are at the heart of everything we do. Our Animal Care Staff and Veterinary Team are monitoring the situation and what precautions will be required for contact between the staff and animals.
  • We want to assure the public that our animals are healthy and we will continue to provide them with dedicated care.
  • The Zoo has sufficient food, medical supplies and essentials for our animals should we need to close for any length of time.
PROCESSING MEMBERSHIPS

The Zoo is currently closed to the public until further notice.  Membership staff are coming into the office once a week to check voicemails and process any sales. If you need immediate assistance, please email info@virginiazoo.org.

MEMBERSHIP EXTENSIONS
Our commitment is to provide our members with 12 months of benefits, which includes year-round access to the Virginia Zoo. We encourage our members to maintain and/or renew their memberships to ensure that we can continue Zoo operations.
We want to reassure you that if your membership was affected by this extended closure, we will be offering extended expiration dates. More details will be communicated as we determine when the institution will reopen.
We appreciate your patience and support as we navigate this unique situation.

Our first priority is always the safety of our guests, staff, and volunteers, and we are taking extra measures to help keep people healthy. We hope this information helps you feel more informed as you make personal decisions for yourself and your family.

Thank you for your continued support of the Virginia Zoo.