please click here for frequently asked questions about the zoo’s reopening procedures.
How much are one-day admission tickets?
Please see the Tickets page for current admission pricing.
I lost my membership card. What do I do?
If you have a photo ID, the Membership Office can look you up in our database and provide you with a temporary pass for the day. If your cards are permanently lost and need to be replaced, there is a $5 fee.
How much does a membership cost?
Please see the Zoo Membership page for current membership pricing.
Can someone other than a primary or secondary card holder pay for my household membership at the Zoo? (i.e. babysitter or teenager)
Yes, but only if they pay with cash or a check. All credit card payments require a matching ID, so the cardholder will need to be present.
Where is my membership card?
The Virginia Zoo does not mail membership cards. The Virginia Zoo emailed a temporary membership card that can be used to access your member benefits, or you can come into the office to have your cards printed.
Can I share a Virginia Zoo Membership with a friend or family member?
Primary and secondary adult cardholders must live in the same household and may be asked to show proof of residency. Cardholder names cannot be changed during the membership year.
Is my membership from another zoo or aquarium valid here?
We share reciprocal memberships with more than 125 zoos and aquariums nationwide. The ticket booths have a complete list of reciprocal memberships and applicable discounts. Reciprocal members must go through the regular ticket booth, not through the center gates.
Can I rent a stroller or wheelchair?
Strollers and wheelchairs can be rented for the day on a first-come, first-serve basis. They can be found outside the Zoo’s Gift Shop at the Stroller Shack.
- Single Stroller: Member, $6 // Non-member, $8
- Double Stroller: Member, $8 // Non-member, $10
- Motorized wheelchairs: Member, $32 // Non-members, $36
- Regular wheelchairs: $12
All costs are for the entire day.
What forms of payment can you accept?
VISA, MasterCard and cash are accepted throughout the Zoo. Discover, American Express and personal checks can only be processed at the Membership Office, Gift Shop, Restaurant and Train.
Can I bring my lunch in with me?
We do not allow outside food and beverages in the Zoo. We do offer a number of dining options including the African Village Cafe, Beastro, Dippin’ Dots and the Snack Shack. Lafayette Park adjacent to the Zoo if you would like to take a picnic there. If you leave the Zoo, you may re-enter on the same day by showing you admission receipt at the ticket booth.
Can I bring my pet in with me?
Many of our animals are rare and endangered species that have to be quarantined from native species and pets for their protection, so we cannot allow pets to accompany guests into the Zoo. We don’t have kennels or other facilities to house your pet during your visit, and leaving animals in an unattended car in the parking lot is not permitted. We recommend leaving your pet at home or with a pet-sitting facility.
Can my child explore the Zoo by her/himself?
Children under 16 must be accompanied by an adult.
Are there designated smoking areas in the Zoo?
The Zoo is a smoke-free facility; no smoking is allowed inside the Zoo. This also includes e-cigarettes and vaping.
How does the free ADA-Recognized Disability admission work?
Any individual with a disability receives free admission to the Virginia Zoo. There is no specific process, it is just a verbal exchange between the visitor and the ticket booth attendee. No proof is necessary, we just ask that you call or email to reserve those tickets in advance to visiting.
How does the PowerUp! Medicaid program work?
This discount is not available at this time; Virginia Medicaid cardholders will receive $5 admission to the Zoo. You must have a Medicaid recipient card with your name on it to receive the discount.
I am a college student, do I get a discount on admission to the Zoo?
This discount is not available at this time; All college and university students with valid student ID receive $10 admission to the Zoo.
Can I volunteer with the Virginia Zoo?
The Virginia Zoo accepts volunteers for a variety of opportunities throughout the year. For more information please check out our Volunteer options.
How can I get a donation from the Zoo for a charity event?
All of our charitable donation requests go through the online form at the link here. It is our policy to donate up to one Two-Ticket Fan Pack, that can be used for either adult or child admission, per year per eligible organization. Please fill out the form and someone will be in contact with you.
What do I do if I have lost something at the Zoo?
The Virginia Zoo receives many lost items every week. If you lost an item at the Zoo and are still at the Zoo, please call 757.441.2374 to report the item. Otherwise, email Lost and Found at firstname.lastname@example.org to report the item. We will contact you if the item is found. After two weeks, unclaimed items are donated. When reporting a lost item, please include: A description of the item, the date you lost it, your name, and your telephone number.
How old is the Virginia Zoo?
The Virginia Zoo (known then as the Lafayette Zoological Park) began acquiring animals in 1900, so the Zoo is more than 118 years old! Read more.
How large is the Zoo?
The Zoo spans 53 acres adjacent to Lafayette Park and is bordered by the Lafayette River. Checkout the map for details.
How many animals does the Zoo have?
Zoo residents from around the world include more than 700 animals, ranging from mega-vertebrates, like rhinos and giraffes, to primates and alpacas. With the addition of our new World of Reptiles and Friends exhibit in June 2018, we’ve added several exotic species including crocodiles, venomous snakes, rare frogs and monkeys.
How long has the Zoo been accredited by the AZA?
The Virginia Zoo was first accredited in 1974 and continues to adhere to the high standards set by the Association of Zoos & Aquariums (AZA). In 2018, the Virginia Zoo’s accreditation was renewed.
Are there other Zoos in Virginia?
There are currently no other AZA-accredited zoos in Virginia.
Who operates the Virginia Zoo?
The City of Norfolk and the Virginia Zoological Society share the responsibility of the Virginia Zoo. The Zoological Society employs education, membership, marketing, fundraising and special event staff. The City serves the operational needs of the Zoo, including animal care, zoo grounds and maintenance, and customer service. Overall, the Virginia Zoo employs roughly 100 full and part-time staff.
What is your attendance?
Roughly 500,000 guests visit the Zoo annually.
How many children participate in your education programs?
More than 16,000 children participated in education programs in 2013.
I haven’t visited in a long time, what are some of your newer exhibits?
- 2008: Bald eagle; Zoo train
- 2009: Kangaroo (funded by Zoo train ticket sales)
- 2011: Asia – Trail of the Tiger
- 2014: Animal Wellness Campus
- 2015: Australia Walkabout
- 2018: World of Reptiles and Friends
How does the Zoo support conservation?
Please review our Conservation page for more information on the Zoo and conservation.